Privacy
Policy
Last updated: 9 November 2026
Rachel Pivetta respects your privacy. This policy explains how personal information is handled when you visit rachelpivetta.com, make an enquiry, subscribe to updates, purchase a resource or participate in education or services.
For privacy enquiries, contact hello@rachelpivetta.com.
Information collected
Depending on how you interact with the business, personal information collected may include:
Your name, email address, telephone number and business details.
Information you provide in enquiries, correspondence, feedback or booking forms.
Booking, purchase, payment-status and transaction records.
Newsletter preferences and records of subscription consent.
Information relevant to education or services, such as learning needs, experience and accessibility requirements.
Photographs, recordings or testimonials where their collection and intended use have been explained.
Health or other sensitive information will only be requested where relevant, such as allergy information needed for a practical service, and with your consent or another lawful basis.
Please provide only information relevant to your enquiry or service. Do not send full payment-card details through email or enquiry forms.
How information is collected
Information is collected directly when you complete a form, send an email, subscribe, book, purchase or participate in an activity.
Technical information may also be collected through the website and its service providers. This can include your IP address, browser and device information, pages visited and interactions with the site.
You can browse general website content without providing your name. However, certain information is necessary to respond to enquiries, process bookings or deliver purchases.
How information is used
Personal information is used to:
Respond to enquiries and communicate with you.
Arrange and deliver education, resources, bookings and creative services.
Process transactions and maintain business records.
Provide relevant support and resolve problems.
Send newsletters or promotional updates where you have consented.
Understand website use, improve services and protect against spam or misuse.
Meet legal obligations and manage complaints or disputes.
Submitting an enquiry or making a purchase does not automatically subscribe you to marketing emails.
Newsletter subscriptions
If you subscribe, your details are used to send the updates described when you signed up.
You can unsubscribe using the link in a marketing email or by contacting hello@rachelpivetta.com. Unsubscribe requests will be actioned within five working days.
Unsubscribing from marketing does not prevent necessary communications about an existing purchase, booking or enquiry. Limited records may be retained to document consent and honour your unsubscribe request.
Service providers and disclosure
Relevant information may be handled by providers supporting the business, including website hosting, scheduling, business email, secure storage, payment processing and professional advisers.
The website is hosted by Squarespace. Acuity Scheduling is used where appointments are arranged through that platform. These providers process information needed to operate their services.
Information may also be disclosed with your permission, where required or authorised by law, or where reasonably necessary to establish, exercise or defend legal rights.
Personal information is not sold or rented to third parties.
Overseas processing
Some service providers operate outside Australia. Information handled through Squarespace and its associated services may be processed overseas, including in the United States and Ireland, and other locations used by their service providers.
Further information is available in the Squarespace Privacy Policy. You can contact Rachel to ask about providers relevant to your information.
Cookies and website security
Squarespace and its service providers use cookies and similar technologies to operate the website, support security and, depending on the website settings, measure site usage.
Google reCAPTCHA is enabled to help protect forms against spam and automated misuse. Google may process technical information for this purpose under its Privacy Policy and Terms of Service.
You can manage cookies through your browser and any cookie controls provided on the website. Blocking some cookies may affect functionality.
Storage, security and retention
Reasonable steps are taken to protect personal information against loss, misuse and unauthorised access, disclosure or alteration. Access is limited to people and providers who need it for legitimate business purposes.
Information is retained for as long as reasonably necessary to deliver services, maintain required records, resolve disputes and meet legal obligations. When no longer required, reasonable steps will be taken to delete or de-identify it, subject to legal requirements and provider backup arrangements.
Access, correction and privacy complaints
You can contact hello@rachelpivetta.com to request access to your personal information, request a correction or raise a privacy concern. You may also request deletion, although some records may need to be retained.
Reasonable identity verification may be requested before information is released or changed.
Privacy complaints will be reviewed, relevant circumstances investigated and a response provided within a reasonable period, with an aim of responding within 30 days. If more time is needed, you will be advised.
If a concern remains unresolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au, where the matter falls within its jurisdiction.
External websites
External websites and social media platforms have their own privacy practices. Please review their policies when following links or interacting through those platforms.
Updates and contact
This policy may be updated as services, systems or privacy practices change. The latest version and update date will appear on this page.
Rachel Pivetta
hello@rachelpivetta.com
rachelpivetta.com