Refund
Policy
Last updated: 9 November 2026
This policy applies to products, education and services purchased from Rachel Pivetta through rachelpivetta.com or directly by agreement.
Please read it alongside the Terms & Conditions and any conditions provided for your particular purchase or booking.
Digital downloads
Change-of-mind refunds are not offered for digital products once they have been downloaded or accessed.
This includes downloadable guides, templates, workbooks, teaching resources and other digital files.
Please read the product description, inclusions, licence and any stated technical requirements before purchasing. Where the product has been supplied as described and works as promised, a change-of-mind refund is not available because you:
Purchased it by mistake.
Changed your mind or no longer need it.
Have not used it.
Prefer a different format or approach that was not part of the advertised offer.
This restriction does not apply to remedies you are entitled to under Australian Consumer Law.
If you have not downloaded or accessed your purchase and wish to cancel, contact hello@rachelpivetta.com so the request can be considered. Any additional change-of-mind arrangements stated in the offer will be honoured.
Faulty, incorrect or inaccessible products
Contact hello@rachelpivetta.com if:
You receive the wrong product.
A file is corrupted or cannot be accessed as intended.
Your purchase is materially different from its description.
Promised content or functionality is missing.
You believe the product otherwise fails to meet a consumer guarantee.
The issue will be assessed and an appropriate remedy provided. Depending on the circumstances, this may involve restoring access, supplying a corrected or replacement file, or providing a refund or another remedy required by law.
Downloading or accessing a product does not remove your consumer rights.
Courses, workshops and services
Any change-of-mind cancellation, rescheduling, transfer or withdrawal conditions for a course, workshop or service will be provided before purchase or booking confirmation.
These conditions do not limit your rights where education or services are not delivered as agreed or fail to meet applicable consumer guarantees.
If Rachel cancels an offer or cannot supply what you purchased, you will be contacted about an appropriate remedy. You will not be required to accept a credit, replacement service or alternative date instead of a refund where you are legally entitled to one.
Australian Consumer Law
Products and services may come with guarantees that cannot be excluded under Australian Consumer Law.
Depending on the nature and seriousness of a problem, you may be entitled to a repair, replacement, refund, cancellation, compensation or another remedy.
Nothing in this policy excludes or restricts those rights. A change-of-mind restriction cannot be used to refuse a valid consumer-guarantee claim.
Requesting assistance or a refund
Email hello@rachelpivetta.com with:
Your name and purchase or booking details.
Proof of purchase, such as an order confirmation, receipt or other reasonable evidence.
A description of the problem.
Relevant screenshots or error messages, where available.
Your preferred resolution.
Please raise problems promptly so they can be investigated. This does not impose a fixed claim deadline or shorten your rights under Australian Consumer Law.
You may be asked for reasonable further information to assess the issue.
Approved refunds will ordinarily be returned through the original payment method where practicable. Processing times depend on the payment provider and financial institution.
Contact
Rachel Pivetta
hello@rachelpivetta.com
rachelpivetta.com